Skip to content

Disneyland guests can opt out of facial recognition at entry

California resort has rolled out facial recognition technology at its parks

disneyland

Disneyland is allowing guests to opt out of its new facial recognition system when entering its theme parks in California.

This week, the resort rolled out facial recognition software combined with biometric technology at the front entrances of Disneyland and Disney California Adventure following limited tests over the past few months.


According to the Disney Experiences website, the facial recognition software uses images of guests' faces taken by at a camera at the entrance and the image of their faces that was saved when they first used the ticket or pass.

disney california adventure

The software utilises biometric technology to convert those images into unique numerical values, which are compared to find a match.

Except in cases where data needs to be maintained for legal or fraud-prevention purposes, Disneyland deletes all numerical values within 30 days of creation, the website says.

Alternative entrances for guests

For guests who "do not wish to use this service", entrance lanes that do not employ facial recognition technology are available.

Guests who would prefer not to participate can enter through the parks' main entrances located along the Esplanade and choose an entrance lane with overhead signage showing a person with a diagonal strikethrough.

"When using these entrance lanes, you may still have your image taken. However, these lanes will not utilize biometric technology on your image. Instead, a cast member will manually validate your ticket," the website says.

Disney California Adventure

Regarding the new facial recognition software, it says: "The security, integrity and confidentiality of your information are extremely important to us.

"We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification."

It adds: "From time to time, we review our security procedures to consider new technology and methods, as appropriate.

"Please be aware that, despite our best efforts, no security measures are perfect or impenetrable."

Images courtesy of Disney