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Bangalore’s Torq03 FEC implements ‘seamless’ cashless system from Semnox


The Indian family entertainment centre Torq03 has adopted the Semnox cashless system for its gaming operations in Bangalore.

TORQ03-FEC-Bangalore_ticketsThe indoor/outdoor facility draws people of all ages with its go-kart track, bowling arena, cricket simulator, laser tag, arcade area, sports bar and multi-cuisine restaurant.

As a place where people can both party and play, Torq03 is a favoured destination with the city’s IT professionals. It’s also popular choice for birthday parties and team outings.

Semnox card readers facilitate cashless operations in the arcade and laser tag arena. Standalone readers have also been put into service to regulate entry into the bowling arena and go-kart track. Each reader is highly customisable, with smart functionality and ‘tap-to-play’ technology.

With the help of Semnox’s CRM (customer relationship management) service, the FEC can track membership details and use loyalty programmes to reward customers. Furthermore, the Parafait module allows special offers and seasonal discounts to be promoted.

“Semnox has and continues to aid us in our growing needs and understand the business in depth,” says KP Bhavish, Torq03’s chief operations manager. Colleague and FEC owner Sree Harsha talks of Semnox as a “reliable system with dependable support”.


Extending the relationship with Semnox

There are now plans to turn the entire facility cashless by introducing the Semnox F&B management module at the sports bar and restaurant. This will help streamline purchases and afford greater control while reducing operational costs.

The Torq03 team also intends to go-live with the Semnox online module so that guests can buy or recharge their payment cards via their mobile devices instead of waiting in queues at the kiosk.


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Owen Ralph

Owen Ralph

As a Lead Features Writer for blooloop, Owen brings with him two decades of experience covering the amusement and attractions industry for trade publications, including World’s Fair, Coinslot International, Kirmes & Park Revue and Park World, where he spent 15 years as Editor. He is currently a member of the IAAPA EMEA Education Subcommittee.

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