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Merac presents fourth edition of the Visitor Attraction Website Survey

The report delivers actionable insights to strengthen digital experiences

Cover of the "Visitor Attractions Website Survey, Fourth Edition".

Merac, an integrated ticketing, retail and fundraising platform in the Crowd Convert group, has launched the fourth edition of the Visitor Attractions Website Survey.

Now available, it offers museums, theme parks, heritage sites, and cultural destinations sector-specific trends and insights on how to optimise websites for AI search, deliver digital sustainability, and reduce friction to boost digital ROI.


Produced by Merac with insights from brand marketing agency Navigate and market researcher Decision House, the report remains the only digital performance study tailored specifically for the attractions sector.

Newest edition also includes best practice guides

For the first time, the survey includes consumer research carried out with Decision House, directly integrating visitor feedback into the analysis.

This research investigates areas where users face friction or confusion, examines how trust and website layout influence purchasing decisions, and highlights the real-world effects of slow load times and complicated checkout procedures.

By merging benchmarking data with behavioural insights, the report provides attractions with the context behind user clicks and clear information to enable meaningful improvements.

Andy Povey, CEO of Merac, says

“These insights are crucial to help visitor attractions understand how their website performs, where friction points lie and how to convert more guests online. Guests expect fast, intuitive and friction-free digital experiences, and this edition of the report shows exactly how attractions can deliver that.

“This edition also includes best practice guides to follow, from how to optimise content for Answer Engine Optimisation to how to make your website more digitally sustainable and how to turn the increased reliance on weather apps into a conversation tool.

"These provide clear guidance to help design smarter, more engaging experiences that improve visibility and conversation rates, today and for the future.”

60% more responses

With over 60% more responses than the previous edition, the survey provides more in-depth and representative insights into the true drivers of online performance.

Entirely focused on the UK and Ireland, including 16% of responses from the Republic of Ireland, this edition represents the most geographically targeted to date.

The report highlights important findings about website performance and visitor behaviour, showing that 63.5% of visitors consider ease of use the key factor when booking online.

However, website performance remains inadequate, with 73% rated below ‘poor,’ and 15 sites taking over 25 seconds to become usable on mobile devices. Baymard Institute research indicates that 40% of visitors will leave a site if it takes more than three seconds to load.

These findings emphasise a clear truth: the digital experience now defines the visitor’s journey, shaping perceptions, influencing decisions, and ultimately building or breaking long-term loyalty.

This year’s edition also offers a closer examination of digital sustainability, including homepage load speed, website energy consumption, and estimated carbon emissions, encouraging attractions to make improvements that benefit both performance and the environment.

The full Visitor Attraction Website Survey report is now available to download here.

Last year, Merac introduced a new service model. Clients can now collaborate with the Merac Experience Engineers, a team of experienced industry professionals who go beyond traditional technical support to offer operational insights, marketing expertise, and visitor-centred approaches.

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