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TopTix Provides Advanced Ticketing and CRM System to Maryland Science Centre


Leading ticketing solutions company, TopTix, is providing its advanced SRO4 ticketing and CRM system to the Maryland Science Centre, Baltimore.

The Science Centre intends to use the single-source platform to gain an in-depth understanding of its customers while providing a more robust online ticketing experience.

“We’re looking forward to having access to the kinds of analytics that have been out of our reach until now, ” commented Van R. Reiner, President and CEO, Maryland Science Centre. “The better we can analyse the behaviours of our customers and our donors, the more precise we can be in meeting their needs.”

The popular venue features full-size dinosaurs, dozens of hands-on activities and experiments, national touring exhibits, an IMAX Theatre, Kids Room and planetarium.

With a large schedule of camps, teacher workshops, scholarship programmes and Family Science nights to deliver, the Science Centre needed to improve the efficiency of its third party systems including: website ticketing, visitor data, memberships, reporting, fundraising and finance.

“It’s an honour to work with The Maryland Academy of Sciences, ” reports Fred Maglione, TopTix Executive Chairman Americas. “They are so passionate about the customer experience. It shows in the way they create hands-on exhibits and programmes and it shows in their desire to leverage SRO4 to better manage the customer relationships.”

Image kind courtesy the Maryland Science Centre.

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