Semnox Solutions, a provider of technology for the entertainment and amusement industry, has implemented its ‘Klaimprize’ self-service redemption kiosk at Colorado’s Loveland Laser Tag. Now, the popular FEC, which features a laser tag arena, escape rooms, an indoor ropes course, bumper cars, a 4D motion theatre, a laser maze, a climbing wall and an arcade, is able to offer a streamlined redemption process.
During the downtime provided by the pandemic, the venue opted to modernise and to reduce operation overheads by installing Semnox’s Klaimprize self-service kiosk, helping to stay up to date and to encourage safe social distancing.
Simplifying the redemption process
“The old method of our redemption counter was as we see probably at most FECs, where we have a couple of redemption stations, and kids will crowd around picking up prices etc.,” says Jeff Willy, Owner, Loveland Laser Tag.
“In our facility, we do not have the space to do a retail-style layout for a redemption counter. So, we wanted to find a way to improve the redemption experience. We added two of Semnox’s Klaimprize kiosks and now customers can go up and choose their own redemption prices. This has cut down on our staffing cost because on slow days we don’t actually have to staff the redemption counter.”
The kiosks make redemption easy. Visitors simply tap their card and, based on the number of tickets they have, the prizes available appear on the screen. Once they have chosen the item they want, they receive a receipt and take this to the counter to collect.
“Our innovative redemption kiosks have significantly reduced queues at the redemption counters. This helps reduce the overhead costs while boosting customer satisfaction”, says Kiran Karanki, CEO, Semnox.
Earlier this month, Semnox also announced it has provided its Arcade Debit Card System to Happy Day FEC in Tabuk’s Grand Mall, Saudi Arabia.