Global ticketing and CRM solutions provider, Gateway Ticketing Systems® has entered into a strategic partnership with Atlanta-based software product engineering services company, NetServ Applications.
The new deal expands Gateway’s offering to include enhanced reporting capabilities and a powerful Business Intelligence (BI) portal.
The BI portal dovetails seamlessly with the Galaxy Reporting Plus solution.
All transactional data from an attraction’s Galaxy® point-of-sale, membership and admission control software flows into the Reporting Plus solution. From there, customers can access and extract reports and data in a wide range of formats. They can also automate report delivery and easily develop custom reports.
The NetServ BI portal is a preconfigured reporting portal running off the Reporting Plus data mart. Promising a user-friendly experience, the portal offers customers a larger library of available reports, custom dashboards and mobile reporting. Further benefits include secure administrative control, the ability to include data from other applications and custom report creation.
Providing actionable data to drive attendance and improve efficiency
“Our BI solution is the central hub for an attraction’s complete decision support system, built on the data mart from Galaxy as the cornerstone,” explains Sam Murthy, President of NetServ Applications.
“Gateway Ticketing Systems is the attractions industry’s technology leader. We’re honoured to be working with them to develop rich reporting tools for customers to increase their ROI and grow their businesses.”
“Advanced and centralised reporting is crucial to the attractions who use our ticketing and admission control solutions. They want actionable data to help drive attendance and operational efficiency,” adds Don Eash, Gateway’s Executive Vice President/Chief Operating Officer.
“Together with the NetServ team, we’re laser-focused on offering solutions that improve our customers’ productivity and internal collaboration, as well as provide a demonstrable return on investment.”
Gateway Ticketing Systems, Inc. provides ticketing software, admission control and revenue generation to the global attractions market including theme parks, waterparks, tours, zoos, aquariums, museums and historic sites. Headquartered in Gilbertsville, Pennsylvania, the company has offices in Calgary, Alberta and Canada, as well as a newly expanded office in central London.