Avius

Avius is a global provider of customer experience and Voice of Customer (VoC) solutions, helping attractions capture, understand, and act on guest feedback at every touchpoint. Our award-winning platform combines intuitive survey tools, smiley-face feedback devices, tablet kiosks, online links and QR codes, and powerful analytics dashboards to deliver real-time insights that drive operational improvement and enhance guest satisfaction.

Avius supports attractions of all sizes, from single-site venues to global multi-site operators, with surveys available in over 30 languages and deployments across 28+ countries. Our global client base includes leading brands such as Merlin Entertainments, where Avius solutions are used across multiple attractions, including The Empire State Building, LEGOLAND®, SEA LIFE and the London Eye, as well as iconic heritage sites such as Tower Bridge in the City of London. Internationally, we support major airports, museums, and cultural institutions, demonstrating the flexibility of our platform across high-footfall, experience-led environments.

Case Study: Norton Museum of Art

Avius partnered with the Norton Museum of Art to elevate its visitor experience strategy through data-driven insight and structured feedback analysis. As the museum expanded its campus and refreshed its programming, leadership sought a clearer understanding of visitor expectations, satisfaction levels, and behavioural drivers across both physical spaces and exhibitions.

Avius implemented a tailored Voice of the Customer (VoC) programme that combined survey design, feedback collection, and advanced analytics to uncover actionable insights. By integrating qualitative and quantitative data, Avius helped the museum identify experience gaps, measure performance across touchpoints, and prioritise improvements aligned with strategic goals.

Through dynamic dashboards and expert consultancy, Avius translated complex data into practical recommendations for operations, programming, and visitor services. The partnership enabled the Norton Museum to move beyond anecdotal feedback toward measurable, evidence-based decision-making.

This project demonstrates Avius’ strength in transforming visitor feedback into strategic clarity, helping cultural institutions enhance satisfaction, loyalty, and long-term engagement.