Convious, a leading eCommerce platform for the leisure industry, makes three promises to its clients: to deliver better results, a better experience, and less manual work.
This is achieved through the company's unified technology ecosystem, which provides a solid foundation for the guest experience that is rooted in trust, simplicity, and innovation.
Such visitor-focused approaches, Convious says, distinguish between attractions that are recovering following the COVID-19 pandemic and those that are thriving.
Comprehensive experience management journey
The Convious experience management journey includes six elements, each of which contributes to this mission:
1. Dynamic pricing
The company's dynamic pricing revenue engine acts like an experienced salesperson, working around the clock to ensure every ticket is sold at the right price.
Unlike outdated rule-based pricing, this approach analyses demand and capacity in real time, and the data-driven algorithm is continuously adjusted and scaled to maximise revenue.
"This module is our flagship innovation, constantly evolving with real-time market data to offer true predictive pricing intelligence that directly impacts the bottom line," says Convious.
"If you love the idea of smarter pricing and want to peek under the hood of the algorithm, then this is your next stop: learn more about dynamic pricing."
2. Advanced reporting
While dynamic pricing increases revenue, advanced reporting reveals exactly where the budget is being spent and how well it worked.
Comprehensive and accurate reporting is essential to success, and direct integration with the pricing and booking workflow removes the manual effort required by traditional data aggregation.
"By plugging these smart tools directly into your system, we prove we’re more than just a vendor; we're your reliable business partner," says the company.
3. Group bookings
School trips, corporate retreats, and large family outings represent a major, high-value segment of the market. They often involve complex offline management, which can significantly deplete resources.
By offering an all-in-one solution that smoothly combines group pricing and management with the central ticketing system, Convious immediately expands the total addressable market and increases the platform's overall transaction volume.
4. Memberships
The Memberships module plays a crucial role in enabling clients to generate predictable, recurring revenue and strengthen customer loyalty. With this feature, Convious can oversee the entire customer lifecycle, from simple, one-off ticket sales to long-term, loyal customers.
5. Kiosk
This module is the physical extension of the online experience and brings digital efficiency to the attraction floor.
The self-service kiosk pushes the platform’s reach directly into your physical venue, creating a single source of truth for all transactions, whether they happen online or on-site.
6. New module loading...
"The 'New module loading...' icon in our journey graphic isn't just a placeholder, it's a promise," the company says.
"It represents our commitment to ongoing R&D and platform unification.
"It ensures the Convious ecosystem remains future-proof and ready to integrate the next valuable functionality the market demands."
Characterised by its commitment to innovation, the Convious experience management journey streamlines complex operations to allow clients to focus on providing exceptional experiences.
Earlier this month, Convious announced that it has joined forces with ExperienceBank to unlock a powerhouse Channel Manager that connects attractions to over 30 top-tier OTAs across multiple channels, without sacrificing control over visitor data.
