Convious, a leading eCommerce platform for the leisure industry, has joined forces with ExperienceBank to unlock a powerhouse Channel Manager that connects attractions to 30+ top-tier OTAs across multiple channels, without losing their grip on guest data.
Leveraging a unified ecosystem allows operators to create unforgettable visitor experiences while maintaining maximum market reach.
Success in ticket sales and visitor engagement begins with a strong foundation. Convious offers an AI-powered all-in-one solution that rebuilds a venue's digital infrastructure, enabling them to take full control of the customer journey.
Rather than limited data flow and diminished brand authority, Convious ensures every booking is enhanced with actionable data insights to support smarter marketing decisions, streamlined operations, and more valuable guest relationships.
An integrated Channel Manager
Convious enables venues to make data-driven decisions by providing insights into who their visitors are, when they visit, and what interests them.
Additionally, it offers operational control through real-time pricing, targeted visitor engagement technology, and a comprehensive online management system, all of which enhance operational efficiency and promote visible growth in direct bookings.
By integrating ExperienceBank as a Channel Manager directly within the platform, Convious guarantees that every interaction, ranging from the initial website visit to follow-up communication, is personalised and backed by data.
Stephanos Gaitanos, head of platform and partner integrations at ExperienceBank, says
"By integrating Experience Bank with Convious, we provide the missing link: a seamless connection that turns online bookings into lasting relationships by tying together global reach, data, and the guest experience."
As a certified Channel Manager, ExperienceBank enables API integration with marketplaces and OTAs. While OTAs continue to play a vital role in expanding market reach, the Channel Manager allows venues to capture the full value of these visits and establish direct connections for future sales.
ExperienceBank also employs visitor engagement technology to keep guests involved beyond their initial booking, transforming first-time visitors into loyal, long-term customers.
Once the digital foundation and engagement layer are established, OTAs become a strategic enhancer rather than a dependency. Platforms like GetYourGuide, Viator, or Tiqets remain essential for market reach, but now they support the attraction's growth strategy.
Both reach and relationship
Hans Keijmel, head of customer success at Convious, says
“You don’t have to choose between control and visibility, with Convious as your base and ExperienceBank as your engagement engine, you can have both reach and relationship.”
From initial discussions to swift launch, Convious collaborates with venues to ensure a seamless integration that aligns with their goals and brand identity. The emphasis is on rapid deployment, enabling the platform to go live within days and providing partners with a strong foundation for the future.
The outcome is a sustainable, data-driven balance that benefits both the venue and its guests, demonstrating that collaboration leads to better visitor experiences and more resilient business models.
Earlier this year, Convious brought its Convious Kiosk self-service ticketing machines to Zoo Osnabrück in Germany, helping lines move faster and enabling effortless entry. The zoo is also enjoying a boost in sales.
Charlotte Coates is blooloop's editor. She is from Brighton, UK and previously worked as a librarian. She has a strong interest in arts, culture and information and graduated from the University of Sussex with a degree in English Literature. Charlotte can usually be found either with her head in a book or planning her next travel adventure.
