Redemption Plus, a trusted prize supplier for family entertainment centres, arcades, bowling alleys, and cinema entertainment centres across North America, has shared ways that operators can optimise their redemption programmes.
Running a family entertainment centre (FEC) can be complex and challenging, and Redemption Plus is dedicated to making this easier with practical expertise and profitability coaching.
"We aren't just a vendor you call when your shelves are bare; we are your partners in the trenches," says a spokesperson from the company.
"Our goal is to shift the focus from simply buying items to taking true ownership of your redemption program. When your team has the right tools and knowledge to thrive, your guests win—and when they win, they play again."
Premium prizes & well-designed redemption areas
Redemption Plus's blueprint for success is based on a lifecycle of concept, planning and operating. Its service follows the FEC's entire lifecycle, from defining the visitor demographic to navigating daily challenges.
"Many suppliers can help you fill a room with toys," says the company, "but a beautiful redemption area is only as good as the strategy behind it.
"At Redemption Plus, we bridge the gap between an aesthetically pleasing prize display and a sustainable, profitable reality."
Operators are supported by specialist redemption room designers and merchandisers with over 30 years of combined experience. Customised to the client's needs, their designs and merchandising plans seek to optimise long-term profitability while offering a coherent visitor journey.
Furthermore, a wide range of training options, including video training, webinars, blogs, and payout calculators, helps ensure that teams are skilled and primed for success.
Inventory optimisation
The Redemption Plus offering also includes ongoing inventory support and optimisation that helps clients to refresh their redemption area, stay on trend, and maximise their existing products.
By implementing gradual improvements to the redemption area, its program for monthly Planogram Booster Packs aims to maintain and enhance the space at the operator's own pace without requiring expensive or disruptive refits.
Back of house, their Inventory Optimisation team equips operators with tools, data, and hands-on support to manage inventory more efficiently, reducing waste and excess stock.
Easy restocking is driven by well-designed stockroom layouts and professional merchandising to drive desire for that must-have prize, along with smart replenishment with Rapid Reorder that optimises weekly ordering.
One client says: "Redemption Plus has made massive strides in helping us to ensure our Win Zone stays stocked, but always has a pretty good selection of items, makes tracking and locating shipments easy, and helps keeps or Win Zone labeled for our redemption products with not only item prices, but descriptions as well!
"We also have absolutely the best rep who does a consistently PHENOMENAL job."
Additionally, Redemption Plus provides profitability coaching, sharing data-driven strategies to increase income and reduce costs. Its experts also consult on customer experience to help clients create unforgettable experiences that delight visitors and keep them coming back.
"I loved working with [the Redemption Plus Team] so much," says Ashlee at Malibu Jack’s. "They taught me so many things... How to organize our wall, how to hang items according to size, etc. It was a great experience with them and I would love to work with them again."
Redemption Plus provides premium redemption prizes, from trending plush and popular licensed toys to crane machine prizes and merchandiser items. Since its founding in 1996, it has built a reputation for exceptional prize selection, backed by expert redemption services and lifetime support.
The FuseMetrix team
