accesso Technology Group PLC, a leading technology provider, will be exhibiting at IAAPA Expo 2021 in Orlando from 16 – 19 November. As well as connecting with friends, clients and partners once more, the team will be showcasing its latest innovations, including its virtual queuing solutions.
The company’s chief commercial officer, Andrew Jacobs, will also be leading a presentation entitled “Powering Positive Guest Experiences with Virtual Queuing” on Wednesday 17 November at the EDUTalk Stage from 12.20 – 12.40 pm.
Meeting the latest guest expectations
During the show, accesso will be highlighting how its products and services are meeting the latest trends and guest expectations in the industry.
For instance, with the number of people who own a mobile phone worldwide set to increase to 7.49 billion by 2025, digital solutions such as mobile eCommerce are here to stay. In addition, following the pandemic, visitors increasingly expect more: a 2020 Salesforce report shows that 88% of customers want businesses to accelerate digital initiatives.
The same report found that 69% of customers expect new ways to get existing products and services in the wake of COVID-19, and 54% want to see entirely new products and services.
Mobile-enabled transactions and experiences are not just something that is nice to have: customers expect them. Operators need to look at how they can meet this expectation with new solutions, like virtual queuing, that enhance and streamline the visitor experience.
Boosting visitor satisfaction
accesso’s mobile-ready virtual queuing solution allows guests to create their own experience, deciding what they want and when, all from their own smartphone. This increases guest satisfaction as well as easing the burden on staff and removing friction points throughout the day.
Operators can also level up their virtual queuing with mobile app integration, available through guest experience management technology like TE2. This allows visitors to make all types of purchases, communicate with ease and make the most of their visit.
“Our virtual queuing team has over twenty years of experience helping clients install, launch and optimize their virtual queuing operations,” says Jacobs.
“Over the past two decades, our patented suite of solutions has evolved and grown as we’ve worked closely with our partners around the globe to uncover new ways to free guests from long lines.”
accesso’s award-winning solutions are currently used by more than 1,000 venues in 30 countries around the globe to streamline operations, generate increased revenues, improve guest satisfaction, and harness the power of data to educate business and marketing decisions.
The accesso team will be at IAAPA Expo 2021 on booth #5131.
Last week, the company also announced it has signed a three-year agreement with Illuminarium Experiences. This will see it providing the accesso Passport eCommerce ticketing suite and Ingresso ticketing distribution solution to Illuminarium at AREA15 in Las Vegas.
