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Embed supports Ticket Time in new venture during pandemic

Ticket Time Embed COVID 19 relief

Embed, a leading worldwide supplier of point-of-sale and revenue management systems, has been supporting Ticket Time in Australia as it opens a new business and pop-up arcade.

Embed is pleased to announce that it has partnered with Ticket Time in Queensland, Australia, helping it to successfully open a new business and pop-up arcade with a reliable cashless business solution.

Ticket Time opened in June 2020 to capture the school holiday market, despite the challenges presented by the COVID-19 pandemic such as travel restrictions, which impacted on the usual tourism revenue for this time of year.

Luke Phillips, Ticket Time’s owner, chose to partner with Embed in order to benefit from an integrated system that is able to seamlessly handle new government-mandated operating procedures, for instance, capacity management, arrival check-in for tracking and tracing purposes and social distancing requirements, without impacting on the guest experience.

A quick and convenient guest experience

Guests at Ticket Time can reload their game cards and check their balances without the need to queue, thanks to Embed’s self-service kiosk. In addition to having a physical store, Phillips also opened a Pop-Up Arcade, working with a local mall operator. The Pop-Up is unmanned and any customers with existing Ticket Time game cards can use them here.

“The biggest improvement that helped our business is installing the Embed Kiosk,” says Phillips. “With smaller staffing needs during this time, this machine has been so valuable for us because it takes the pressure off our staff in busier times. It’s the best investment machine I have purchased.”

In the first 6 weeks of operation, the business had generated $17K in revenue, while also saving $7K in extra wages with the Embed Kiosk and cashless system.

“During these uncertain and unprecedented times, I’m so grateful to weather this storm together with partners like Ticket Time, who not only focus on surviving but thriving,” says Daniel Hudson, Global Head of Sales, Embed.

“It’s incredibly rewarding and inspiring to have partners like Luke Phillips, who view the world through a lens of opportunity. Helping our customers lower their operating costs while driving higher profit and achieving their business goals is the core of everything we do at Embed.”

Embed is currently running a three-part webinar series, exploring the issues facing the industry following the pandemic and looking at how operators can drive a successful recovery.

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charlotte coates

Charlotte Coates

Charlotte Coates is blooloop's Editor. She is from Brighton, UK and previously worked as a librarian. She has a strong interest in arts, culture and information and graduated from the University of Sussex with a degree in English Literature. Charlotte can usually be found either with her head in a book or planning her next travel adventure.

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