Semnox Solutions, a provider of technology for the entertainment and amusement industry, is assisting the Energyplex FEC in Kelowna, Canada, to recover from the pandemic with the assistance of its Parafait venue management platform.
The Parafait suite of products can be found in operation at over 2,000 sites around the world.
The tech firm has integrated a number of its products into the entertainment venue including Semnox Parafait LUMIN tap-to-play debit card readers and the Klassic self-service kiosk. Also enhancing the guest experience are XTER RFID tap-to-access readers for attractions and web functions for online party booking & sales. Staff are now utilising a full food & beverage management system.
“Spend has increased significantly”
Site owners Erik and Caro Brouwer say “During the pandemic, a lot of businesses have compromised on customer service but the entire team of Semnox has exceeded our expectations time and time again.
“Semnox’s Parafait solution with play cards, kiosk, and the entire POS is well received by both guests and staff. Despite lower visitor numbers, the average spend has increased significantly and our revenues are close to pre-COVID levels.”
The expansion of the British Columbia site allows the Brouwers to offer a wide range of attractions including an enlarged arcade with redemption facilities, as well as action sports such as a 30-foot rock climbing wall, Skytrax and laser tag.
Children can have their very own zone with an Energy Cube and Ballistix for younger play, whilst parents can sit back and enjoy the fully-enhanced food & bar service.
Top level customer service
The Brouwers say they are grateful for Semnox’s assistance during the installation process:
“We want to thank the Semnox team for all their hard work setting up, training, fine-tuning and supporting the Energyplex with their amazing Parafait Solution. I know we had some very specific, not everyday wishes, and the Semnox team have been on top of it every time. A business like Semnox truly understands customer service.
Senior Sales Partner for Semnox Americas, Brian Duke adds “We are so happy to have Energyplex join our ever-growing family of partners. We met online amid the lockdown during a “Trainertainment” virtual event and Erik waited until the following April 2021 to start the process.
“In spite of border closures, COVID restrictions, difficulty shipping into Canada, delivery of new games held up by factories, construction delays and everything else he faced, Erik and his team were great to work with. Our people handled most of the installation remotely and talked his team through the rest. Despite all the many challenges, Energyplex finally reopened bigger and better with revenues exceeding pre-COVID.”
Semnox Solutions last year upgraded its invoicing systems to meet new Kingdom of Saudi Arabia requirements for clients in the Middle East.
